Chính sách Hoàn tiền

1. Subscription Cancellation

Users may cancel an active subscription according to the cancellation methods provided in their account or by the payment provider. Cancellation prevents future renewals but does not automatically guarantee a refund for amounts already paid.

2. Refund Requests

Refund eligibility depends on the applicable subscription plan, purchase terms, payment method, actual service usage, and applicable law. Any specific refund period or condition must be displayed clearly before purchase and on this page.

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3. Technical Issues

If a significant technical problem prevents normal use of a paid service, users may contact customer support for assistance and refund review.

4. Non-Refundable Situations

Subject to applicable law, refunds may not be available where services have been substantially consumed, abuse or fraud is involved, or the user violates applicable terms. This does not limit mandatory consumer rights.

5. Refund Processing

Approved refunds will generally be returned through the original payment method. Processing time may depend on the payment provider or financial institution.

6. Contact

For subscription, billing, cancellation, or refund questions, please contact MostMate customer support through the Contact Us page.