Chính sách Quyền riêng tư

1. Information We May Collect

The public website uses first-party operational analytics and privacy-masked session replay to measure page views and download interest and to diagnose usability or technical errors. This may process a randomly generated visitor and session identifier, IP address, referrer or campaign source, requested path, timestamps, and browser interaction or page-structure events. Form input values are masked, and canvas content, fonts, cross-origin frames, and the support chat are not recorded. The website does not use marketing cookies.

The website also stores language preference, reading-position data, and the random visitor identifier locally in the user’s browser. A session identifier is stored only for the browser session. When you open online support, the website creates a private random conversation credential and stores it locally to restore your messages on later visits. If you send messages or screenshots, they are stored by our support service and forwarded to our support team through Telegram. Support replies and attached images are retrieved using that private credential. Clearing it prevents recovery of the original guest conversation. If account, subscription, payment, or application diagnostics features are introduced, this Policy will be updated before those features collect additional personal information.

2. How Information Is Used

Available information may be used to deliver and secure the website, understand aggregate usage, improve website navigation and content, diagnose errors, prevent fraud or abuse, provide requested support, and comply with legal obligations.

3. Payment Information

The current website does not collect payment card details. If payments become available, they may be processed by a third-party payment provider. Unless explicitly required for a payment method, MostMate will not directly store complete payment card details.

4. Data Sharing

We do not sell users’ personal information. Information may be shared with trusted service providers only where reasonably necessary to host or secure the service, process future payments, deliver communications, provide support, or comply with law.

5. Data Security

We use reasonable technical and organizational measures to protect information against unauthorized access, misuse, loss, alteration, or disclosure.

6. Data Retention

Information is retained only as long as reasonably necessary to provide services, meet contractual and legal obligations, resolve disputes, and maintain security.

7. User Rights

Depending on applicable law, users may request access, correction, deletion, or information regarding their personal data. Requests may be submitted through the Contact Us page.

8. Cookies and Analytics

The public website does not use marketing cookies. It uses browser local storage for language preference, reading-position continuity, and a random first-party visitor identifier, plus session storage for a random session identifier. First-party analytics and masked session replay are sent to MostMate’s own service for the purposes described above.

9. Third-Party Services

MostMate may contain links to or integrations with third-party services. Those services are governed by their own privacy policies.

10. Policy Updates

This Privacy Policy may be updated from time to time. The latest version will be published on this page.

11. Contact

For privacy-related questions, please use the Contact Us page.